1. Definitions: -

(a) "Company" means “SFG Security & Electrical Installations Ltd".

(b) "Control Equipment" means the Control Equipment, any remote keypads and Remote Signalling Equipment.

(c) “Remote Signalling Equipment” means any Digital Communications, RedCARE, RedCARE GSM,

RedCARE Secure/Agile, DualCOM Classic, DualCOM GPRS, SecureCom signalling devices use for contacting the Alarm Receiving Centre / Keyholders / Guarding Companies or to Customers Smart Device.

(d) "Bells Only Completion Date" means the completion date of the Installation to audible warning devices only.

(e) "Remote Signalling Completion Date" means the estimated date that the system will be connected to the central monitoring station.

(f) "Alarm Receiving Centre" mean a Remote Signalling Central Monitoring Station that complies with BS5979.

(g) "Contract Period" means from the date of signing this Contract until the expiry of three years from completion date.

(h) Normal working hours is 08:30 – 16:30hrs, If for whatever reason the company is prevented from performing its duty during the above working hours then the company reserves the right to make a reasonable charge.

2. Contract

The contract entered into herein is between SFG Security & Electrical Installations Ltd and the person(s) of the firm named in this agreement or individual, (the Customer).

(a) All contracts for the supply, installation of equipment or service are made on these terms and conditions and are for a minimum of 3 years from the date of installation continuing from year to year unless terminated by not less than 3 months notice prior to the annual anniversary of the contract in writing by either party.

3. Customers Equipment

(a) This consists of the control units, auxiliary power supplies, remote keypads and detection equipment unless stated on the specification.

4. Companies Equipment

(a) This consists of the signalling and remote signalling equipment, the customer is to insure against any loss, theft, damage or Act of God.

5. The Protected Premises

(a) The property at which the Security System as laid out in the contract is installed. 6. Payments and Charges

(a) The Customer shall pay 30% of the cost of the installation of the security system upon signed order and the remainder upon completion to bells only (Audible Warning Device).

(b) The balance of the first annual Service and Monitoring Charge shall be payable on completion of the installation / takeover to bells only (Audible Warning Device).

(c) The balance of any service / maintenance visit shall be payable on completion.

(d) A payment of £”See Quotation” for each URN application is to be made payable to the local police authority and must be received at SFG Security’s premises prior to ordering of any Police Unique

Reference Number (URN).

(e) All Routine Maintenance visits will be covered under the maintenance agreement.

(f) All Corrective Maintenance visits will be chargeable as set out in section 8 of this contract.

(g) The Company reserves the right to increase any charges to keep in line with inflation and any increases in running costs.

(h) The subscriber shall pay the cost of any British Telecom line or connection required for the operation on the security system and, in the case of remote signalling, the cost of any change to telephone numbers or any other reasons.

(i) Callouts Requests for Service and Corrective Maintenance visits will be chargeable.

(j) Payment date, All charges (other than the installation charge) payable under this contract shall be paid within 7 days of the date of the relevant invoice date. A £40 administration fee and Interest shall be chargeable on overdue payments at 8% over The Bank of England base rate from time to time whether before or after any court judgement. (Please advise your accounts department that should an invoice remain unpaid 7 days after due date then Central Station Monitoring will be suspended and a reconnection charge will be incurred.

(k) Service will be suspended if any invoice is outstanding by 15 days.

(l) Service and monitoring will be suspended if any invoice is outstanding by 30 days.

(m) In the event of an invoice(s) being outstanding by 45 days the invoice(s) will be forwarded to our Debt

Recovery Agency who will be advised to proceed with legal action to recover the dept.

7. Installation and Commissioning and Handover

(a) The installation of the security system will be undertaken during normal working hours, 08:30 – 16:30hrs, If for whatever reason the company is prevented from performing its duty during the above normal working hours then the company reserves the right to make a reasonable charge.

(b) The commissioning and handover of the security system will be carried out upon full and final payment of any outstanding invoice; operation of the system will not be permitted until payment has been received.

8. Maintenance of the System (Definition)

(a) By entering into a maintenance contract the customer will be entitled to 24 hour cover, 365 days a year within the criteria of PD6662:2017 AND BS EN 50131.

(b) Routine service visit(s) made by the company to the protected premises during normal working hours for the purpose of maintaining the Security System will be covered under the maintenance agreement and BS8473 Management of False Alarms.

One service visit per annum for bells only systems

Two service visits per annum for monitored alarm systems.

One service visit and one remote service visit per annum for monitored alarm system.

(c) Gold Service Cover

(d) Remote Signalling Systems will have a minimum of two service visits, or one service visit and one remote service visit each year which include all batteries.

(e) Audible Only Systems or App Based Systems will have a minimum of one service visit or one service each year which include all batteries.

(f) Corrective maintenance visits made due to a failure/malfunction of the system during normal working hours to the protected premises at the request of the customer within the guarantee period will not be chargeable.

(g) Corrective maintenance visits made due to damage / incorrect operation / misuse / communication transmission path error to the system during normal working hours and or out of working hours to the protected premises at the request of the customer will be chargeable.  All labour charges and materials are covered under the scheme.

(h) Silver Service Cover

(i) Remote Signalling Systems will have a minimum of two service visits or one service visit and one remote service visit each year which include all batteries.

(j) Audible Only Systems or App Based Systems will have a minimum of one service visit or one service each year which include all batteries.

(k) Corrective maintenance visits made due to a failure/malfunction of the system during normal working hours to the protected premises at the request of the customer within the guarantee period will not be chargeable.

(l) Corrective maintenance visits made due to damage / incorrect operation / misuse / communication transmission path error to the system during normal working hours and or out of working hours to the protected premises at the request of the customer will not be chargeable.

(n) All labour charges are covered under the scheme however materials are chargeable.

(o) Bronze Service Cover

(p) Remote Signalling Systems will have a minimum of two service visits or one service visit and one remote service visit each year.

(q) Audible Only Systems or App Based Systems will have a minimum of one service visit or one service each year

(r) Corrective maintenance visits made due to a failure / malfunction of the system during normal working hours to the protected premises at the request of the customer within the guarantee period will not be chargeable.

(s) Corrective maintenance visits made due to damage / incorrect operation / misuse / communication transmission path error to the system during normal working hours and or out of working hours to the protected premises at the request of the customer will be chargeable.

(t) All labour and materials are chargeable outside the guarantee.

9. Resetting of Alarm Systems in contract period

(a) The customers using the coded reset facility offered by SFG Security in conjunction with the Alarm Receiving Centre may carry out resetting of unconfirmed alarm activations “if the customer knows why the activation occurred & and reset is obtained within 30 minutes of activation; This facility can be used up to two times in any 12 month period, subsequent activations will require a technician reset.

(b) The customer will not be allowed to reset confirmed alarm activations. This will require a technician reset and full documentation as to the cause of activation.

(c) The customer will not be allowed to reset any tamper alarm condition or system faults. This will require a technician reset and full documentation as to the cause and functional testing of any circuits affected.

(d) Engineer Code:- The customer shall not be allowed to know the engineer code during or after contract period. SFG Security & Electrical Inst Ltd reserve the right to make a reasonable charge should the customer require deletion of our engineer code.

10. Liability

The customer is liable for any damage or loss of the control, signalling and detection equipment. Once the control, signalling and detection equipment have been installed within / onto / at the customer’s premises, it is the customer’s responsibility to arrange for insurance to cover any loss or damage to such equipment.

11. Limitations

The alarm / security system and any other equipment that may be fitted, act as a deterrent and the company does not guarantee that it will stop an intruder gaining access to the premises. The company will not accept responsibility for any loss or damage caused as a consequence of an alarm system or equipment failure, an alarm deactivation, or alarm activation. The customer will own all equipment, unless otherwise stated.

12. Termination

The Customer may terminate this agreement after the contract period by giving One (1) months notice in writing, which will come into effect at the date when the next maintenance visit becomes due. Any breach of this agreement will render the Customer liable to make payment for any balance or loss of potential revenue due until the end of the first three (3) years maintenance period.

13. Consequence of Termination

The customer shall not be entitled to any callout service visit once a maintenance contract has been terminated, any service visits or technical advice will be dealt with at our earliest convenience.

14. General 

(a) Carpeting

Whilst reasonable care will be taken, the Company will not accept responsibility for damage to carpets and attention is specifically drawn to the vulnerability of foam or rubber backed carpeting which tends to adhere itself to the floor surface, if there are any concerns regarding the refitting of floor coverings then the customer is advised to arrange for the floor covering to be lifted and re-laid by a professional fitter at no cost to the company.

(b) Debris

Whilst reasonable care in executing the installation will be taken, the contract does not include for dusting, brushing or mechanical application to remove dust or finer particles arising out of the works.

(c) Obstructions and Furniture

Please note that it may be required that furniture and storage cupboards be cleared to enable access to floorboards etc. It is the customer’s responsibility to move furniture, ornaments and valuable items as SFG Security & Electrical Installations Ltd are unable to move such items, as we are unable to accept responsibility for any damage.

15. Access

(a) The customer shall be responsible for obtaining any local authority; private landlord or public landlord’s consent permission or authority to have the system installed and make any payments in connection thereof. The Company shall be given clear unimpeded access to the premises for the contract installation period

16. Transfer Extension and Change of Name

(a) The customer must notify the Company of any trading name change, transfer of occupancy or vacation of premises so as to maintain police data and company data and certification.

(b) (NOTE) A charge will be made by the local police authority for inclusion / changes to police data with reference to Unique Reference Numbers (URN’s).

17. Insurance

(a) The customer shall arrange for insurance of the companies equipment during the service agreement period.

18. Force Majeure

(a) If by reason of any changes whatsoever beyond the Company's control including (but without prejudice to the generality of the forgoing) riot, civil commotion's, strikes, lockout, labour disputes, fire, explosions, congestion, mechanical breakdowns, obstruction of any public or private road or highway, storm, tempest or flood or other exceptionally inclement weather, financial cashflow difficulties, the Company shall at any time be prevented from or delayed in installing or maintaining the System or from starting carrying out or completing and other Services the Company shall not be liable or indirectly arising from such prevention or delay.

(b) In the event of any force majeure circumstances as are mentioned above arising which cause the cessation of or interfere with the performance of the Services the Company shall be entitled to suspend the Services until such circumstances shall have ceased.

The Company reserves the right to transfer contracts in the event the company can no longer offer service as a result of Cashflow difficulties, Loss of Staff sufficient to maintain service, Transport Disruption, Heath Difficulties, or company buyout.

19. Conduct to staff

(a) Abusive behaviour towards the staff of SFG Security & Electrical Installations Ltd will not be tolerated. (b) Should our staff be subjected to racial, verbal or physical abuse, or feel threatened, or harassed in any way, they will vacate the premises / site immediately and normal service withheld until a diplomatic dialogue be resumed.

(c) SFG Security & Electrical Installations Ltd will require our staff to complete an incident form upon their return to our offices and a copy entered into the customer’s file

Issue 6 Jan 24