Terms and Conditions

Terms & Conditions



SFG Security & Electrical Installations Limited are registered at Unit 10, Silver End Business Park, Brettell Lane, Brierley Hill, West Midlands DY5 3LG.

All goods supplied and fitted by SFG Security are supplied with a 12 month parts and labour guarantee from date of invoice. Should the invoice be cleared within 5 days of invoice date SFG Security will guarantee part only for a further 12 months.


The price does not include any charges arising from removing and replacing stock, furniture, carpets, fixtures and fittings which may be necessary.

Brickwork Whilst we take all reasonable care when drilling brickwork some dust can become airborne

1. Assumptions and Observations

It is assumed that the existing electrical installation is fault free and no remedial work is required, if faults are found during our initial inspection and verification these will be discussed with the customer before we proceed with the work. Any remedial work needed to enable us to proceed with the scheduled work and certification will be agreed prior as it may result in additional charges.

2. Access to site

The customer must inform our engineer(s) of any known concealed gas or water pipes, electricity cables or any hidden services before commencement of work. We accept that you may not know the routes of these hidden services, however, SFG Security & Electrical Installations Ltd or its engineers will not be liable for damages or consequential losses, nor accept responsibility for any damage caused to services during or after installation.

Where work needs to take place, the customer must arrange for the area is clear from furnisher prior to the start of the job to enable us to gain access with personnel and tools, should any furnisher require removing no responsibility is accepted for damage and the time incurred be chargeable, should it not be practicable to move an item due to its fragility or fixings it may be necessary to abandon the proposed scope of works.

3. Cabling

The enclosed specification/quotation has been submitted on the basis that all wiring will be concealed wherever possible. This could mean that carpets and/or floorboards might require lifting. This work can be carried out by our engineer(s); however, our engineer(s) are not carpenters nor are they carpet fitters, but we will endeavour to refit your floorboards and/or carpets to a reasonable standard.

4. Parking Expenses / Congestion Charge / Low Pollution Area Surcharge

Parking charges, Low Pollution Area Surcharge and any Congestion Charges where applicable will be added to the final invoice.

5. Access Equipment

SFG Security & Electrical Inst Ltd will supply their own access equipment for use on site unless specialist access equipment is required, where a customer supplies Scaffold towers, Tall steps, Loft ladders or other platforms it is assumed that such equipment is safe and fit for the purpose of what it is intended and no risk to Staff, Equipment or property. Should Customer supplied access equipment fail, SFG Security & Electrical Installation will not accept any damage caused or any financial claim made against us.

6. Sensitive Equipment

The very nature of our job is installing and conducting tests to the mains electrical supply, and sometimes it is necessary to turn power off or to trip the supply accidentally. The customer should make us aware of any sensitive equipment on site so that both you the customer and we the engineers can access the risk and plan remedial action.

 7. Dust.

Every effort is made to minimise dust however sensitive and valuable items should be moved from the area or covered by the client to their satisfaction before work is commenced. Basic tidying and vacuuming will be carried out on the completion of work but additional wiping down of food preparation surfaces must be carried out by the customer once the site has been vacated.

8. Hygiene

It is assumed that basic hand washing and lavatorial facilities are available to use on site and our staff have access to them.

9. Guarantee

SFG Security & Electrical Installations Ltd offer a 24month guarantee on all items if invoice is settled within 5 calendar days of presentation.

10. Access to site

It is assumed that access to site is afforded between the hours of 08.30 – 16.30 Monday to Friday, should it be required to work outside these times additional charges may be made.

11. Waste

SFG Security & Electrical Inst Ltd carries a waste carriers’ licence to take away certain recyclable waste items, however this does not include plaster and brick dust, polystyrene etc.

12. Customer Soused Equipment

12.1 Where accessories have been sourced and supplied by the customer please open the packaging beforehand and visually check contents for breakages or discrepancies as if this causes a holdup we reserve the right to make a reasonable charge to reschedule time initially allocated.

12.2 Accessories are supplied as white standard plastic fittings.

13. Charging Rates

13.1 Scheduled work during weekday between the hours of 08.30 & 16.30 will be at £60 for the first hour and £40 part hour unless a fixed price has been quoted beforehand. Material costs are not included in this price.

13.2  Where work has to be scheduled at short notice at the request of the customer, i.e. Emergency callout to rectify or isolated a fault pending remedial action or to suddenly fit in with other trades or available access, or where it necessitates in a change to our planned schedule, then pricing will be based on this hourly rate of £80 for the first hour and £40 part hour unless a fixed price has been quoted beforehand, This rate may also be charged per part hour for short or overrunning work

13.3 The emergency hourly/part hourly charge rate of £120 for the first hour will apply whenever a quick response is required regardless of the time of day or day of week.  Part hourly rate is changed at £60 (£15.00) per £15 minute after first hour . Material costs are not included in this price.


14.1 Our Policy is payment in full on completion before engineer leaves unless our invoice state otherwise.  The price for the supply of goods and/or services we offer shall be payable on delivery/completion of works, and no later than [5 calendar Days] if previously agreed.

14.2 Please note we no longer accept Cheques as a means of payment. Payment can be received by Bacs, Bank Transfer, Debit or Credit card or through the payment link supplied on the top right of the electronic invoice.

14.3 Please note that all invoices must be cleared before the engineer leaves site unless a payment plan, credit facility has been agreed prior to callout.

14.4 We offer (5Days] credit for invoices that include Central Station Monitoring. The time stipulated for invoice shall be of the essence of the Agreement.  Failure to pay within the period specified within (7 Days) shall entitle us to write to you upon the expiration of seven days’ notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 2013 as at the due date.

14.5 Where applicable, under the Late Payment of Commercial Debts (interest) Act and The Late Payment of Commercial Debts Regulations 2013, late payment, interest charges and “reasonable recovery costs” will be added to the debt.

14.6 We will exercise our statutory right to claim £40.00 and interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed credit terms.

14.7 The price of the goods and services is exclusive of Value Added Tax, which shall be charged at the rate prevailing at the relevant tax point.

NB, Services will be suspended if any invoice remains outstanding 15 days from invoice date.

14.8 Monitoring will be suspended should any invoice for central station monitoring remains unpaid by the customer 20 days from invoice date.

14.9 Central Station Monitoring will be cancelled if an invoice for central station monitoring remain unpaid by the customer 20 days after invoice date and WILL incur a reconnection and re-commissioning fee of £104.00p should the customer require continuation of monitoring thereafter.

14.10 In the event of an invoice(s) being outstanding by 60 days the invoice(s) will be forwarded to our Debt Recovery Agency Final Demand Limited who will be instructed to proceed with legal action to recover the outstanding dept plus costs associated with recovery.

15. Ownership of the Goods

15.1 All goods remain the property of SFG Security & Electrical Inst Ltd until full and final payment is received and we reserve the right to remove goods that have not been paid for.

16. Risk

16.1 As soon as we have delivered the goods or services, you will be responsible for them and we will not be liable for their loss or destruction. Therefore, you would need to take necessary steps to insure the items. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver them.

17. Delivery

17.1 We will deliver the goods and or service to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left or service undertaken if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

18. Performance

18.1 We will supply and install the items within a reasonable time.

18.2 If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what if any work is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonably practicable.

18.3 If the cost to us of carrying out the work is subsequently increased by reason of increases in the cost materials and/or labour and/or any other factor outside our control, then we shall notify you before undertaking any work to which the increase will apply. If you require us to discontinue the work, you shall only be required to pay us for the work already carried out.

19. Warranty

19.1 We warrant that as from the date of delivery for a period of [12] months the goods and all their component parts, where applicable, are free from any defects in design, workmanship, construction or materials. Any additional warranties described in the specification document are manufacturer’s warranty only.

19.2 We warrant that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

20. Right to Cancel

20.1 We will permit you to cancel this Agreement (UNLESS WITHIN AN EXISTING CONTRACT PERIOD) by sending written notice no later than 7 days after the date on which this Agreement has been signed. If you request cancellation at a later date, then unless we are in breach of contract, we have the right to refuse [or] retain all or part of your deposit as a contribution towards any losses or costs we suffer as a result of the cancellation.

20.2 If you have received the goods before you cancel this Agreement then [unless, under clause 7.1, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel this Agreement but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

20.3 Once you have notified us that you are cancelling this Agreement, any sum debited to us from your credit card will be re- credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.


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